---
title: Connectivity Issues
description: Having trouble with a chart or connection on the MetroTrade platform? Check your ping, refresh your browser, and learn how to contact support.
---

[Skip to content](https://help.metrotrade.com/kb/connectivity-issues#main-content)

English

Show submenu for translations

[![MetroTrade](https://help.metrotrade.com/hs-fs/hubfs/logo3-1.png?width=225&height=39&name=logo3-1.png)](https://metrotrade.com/)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [MetroTrade.com](https://www.metrotrade.com/)

[MetroTrade.com](https://www.metrotrade.com/)

 How can we help you?

- There are no suggestions because the search field is empty.

1. [KnowledgeBase](https://help.metrotrade.com/kb?hsLang=en)
2. [MetroTrade Platform](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en)
3. [Troubleshooting](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#troubleshooting)

# Connectivity Issues

If you run into a chart display error or notice a lag in your connection, here's how to troubleshoot it and get help if needed.

### **Checking Your Connection**

The ping indicator in the top right of the Top Bar shows your connection speed to the platform. A higher number means more latency between your device and MetroTrade's servers.

### **Resolving a Chart Display Error**

If a chart isn't loading correctly, or you notice a display glitch, refresh your browser. This reloads the platform and typically resolves chart display errors.

### **Contacting Support**

If refreshing doesn't resolve the issue, or you're experiencing ongoing connectivity problems, you can reach MetroTrade support through:

- Live chat (found in the bottom right of the account portal)
- Email (support@metrotrade.com)

*This article is for informational purposes only and does not constitute trading advice. Futures trading involves substantial risk and is not suitable for every investor.*

- [Account Information](https://help.metrotrade.com/kb/account-information?hsLang=en#main-content)

    - [Account Eligibility](https://help.metrotrade.com/kb/account-information?hsLang=en#account-eligibility)
    - [Account Management / Profile](https://help.metrotrade.com/kb/account-information?hsLang=en#account-management-profile)
    - [Account Statements & Reporting](https://help.metrotrade.com/kb/account-information?hsLang=en#account-statements-reporting)
- [Funding & Withdrawals](https://help.metrotrade.com/kb/funding-withdrawals?hsLang=en#main-content)

    - [Legacy FCM Accounts (Dorman Trading)](https://help.metrotrade.com/kb/funding-withdrawals?hsLang=en#legacy-fcm-accounts-dorman-trading)
- [MetroTrade Platform](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#main-content)

    - [Getting Started](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#getting-started)
    - [Charting](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#charting)
    - [Order Entry & Trade Execution](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#order-entry-trade-execution)
    - [Position & Risk Management](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#position-risk-management)
    - [Market Data & Watchlists](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#market-data-watchlists)
    - [Mobile App](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#mobile-app)
    - [Troubleshooting](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#troubleshooting)
- [Pricing & Fees](https://help.metrotrade.com/kb/pricing-fees?hsLang=en)
- [Margins & Trading Info](https://help.metrotrade.com/kb/margins-trading-info?hsLang=en#main-content)

    - [Margin & Risk](https://help.metrotrade.com/kb/margins-trading-info?hsLang=en#margin-risk)
    - [Trading Hours & Market Schedule](https://help.metrotrade.com/kb/margins-trading-info?hsLang=en#trading-hours-market-schedule)
- [About MetroTrade](https://help.metrotrade.com/kb/about-metrotrade?hsLang=en)
- [MetroTrader Platform (Legacy)](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#main-content)

    - [MetroTrader Web](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#metrotrader-web)
    - [MetroTrader App](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#metrotrader-app)
    - [Troubleshooting](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#troubleshooting)
- [Products & Specs](https://help.metrotrade.com/kb/products-specs?hsLang=en#main-content)

    - [Product Information](https://help.metrotrade.com/kb/products-specs?hsLang=en#product-information)
    - [Contract Specs](https://help.metrotrade.com/kb/products-specs?hsLang=en#contract-specs)

[![MetroTrade](https://help.metrotrade.com/hs-fs/hubfs/mt-fb-profile.png?width=50&height=50&name=mt-fb-profile.png "MetroTrade")](https://metrotrade.com)

Chicago, IL USA

<https://www.facebook.com/metrotradefutures> <https://x.com/metrotradefut> <https://www.instagram.com/metrotradefutures/> [mailto:support@metrotrade.com](mailto:support@metrotrade.com)

Copyright © 2026, MetroTrade