--- title: Verifying Your Home Address for a MetroTrade Live Account description: Got an address request from MetroTrade? Learn how to confirm your home address or explain a mismatch so your live account application can move forward. --- [Skip to content](https://help.metrotrade.com/kb/verifying-your-home-address-for-a-metrotrade-live-account#main-content) English Show submenu for translations [![MetroTrade](https://help.metrotrade.com/hs-fs/hubfs/logo3-1.png?width=225&height=39&name=logo3-1.png)](https://metrotrade.com/) Open main navigation Close main navigation - English Show submenu for translations - [MetroTrade.com](https://www.metrotrade.com/) [MetroTrade.com](https://www.metrotrade.com/) How can we help you? - There are no suggestions because the search field is empty. 1. [KnowledgeBase](https://help.metrotrade.com/kb?hsLang=en) 2. [Account Information](https://help.metrotrade.com/kb/account-information?hsLang=en) 3. [Account Management / Profile](https://help.metrotrade.com/kb/account-information?hsLang=en#account-management-profile) # Verifying Your Home Address for a MetroTrade Live Account ## Before we can open your live MetroTrade account, we may need to verify where you live. If you get a request about your address, answer it from your MetroTrade dashboard using the guidance below. Why we ask about your address As a futures broker, MetroTrade must verify each account holder's identity, including a residential street address. Our New Accounts team may reach out when: - Your application doesn't include a complete home address. - A document you uploaded shows a different address than your application. - A newer document shows a different address than the one you already confirmed with us. How to respond Sign in to your MetroTrade dashboard and reply to the open request. What to include depends on what we asked for: | If the request says… | Send us… | | --- | --- | | Please confirm your residential address | Your full home address: street number and name, apartment or unit, city, state or province, postal code and country. | | Your document doesn't match your application | A short explanation of the difference, such as a recent move or a document that still shows a previous address. | | Your document doesn't match your confirmed address | Why the newest document shows a different address, and which address is current. |  What counts as a home address We need the address where you physically live, written out in full. We can't accept P.O. boxes, virtual or mail-forwarding mailboxes, office or business addresses, or partial addresses. | Sample reply | Result | | --- | --- | | "I live at 2209 Maple Ridge Court, Apt 12, Aurora, CO 80014, United States." | Accepted: every part of the address is included. | | "310 Oak Street" | Not accepted: city, state, postal code and country are missing. | | "P.O. Box 582, Madison, WI 53703" | Not accepted: a mailbox isn't a place of residence. | | "77 Commerce Plaza, Suite 900" | Not accepted: it's a business location and it's incomplete. | - [Account Information](https://help.metrotrade.com/kb/account-information?hsLang=en#main-content) - [Account Eligibility](https://help.metrotrade.com/kb/account-information?hsLang=en#account-eligibility) - [Account Management / Profile](https://help.metrotrade.com/kb/account-information?hsLang=en#account-management-profile) - [Account Statements & Reporting](https://help.metrotrade.com/kb/account-information?hsLang=en#account-statements-reporting) - [Funding & Withdrawals](https://help.metrotrade.com/kb/funding-withdrawals?hsLang=en#main-content) - [Legacy FCM Accounts (Dorman Trading)](https://help.metrotrade.com/kb/funding-withdrawals?hsLang=en#legacy-fcm-accounts-dorman-trading) - [MetroTrade Platform](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#main-content) - [Getting Started](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#getting-started) - [Charting](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#charting) - [Order Entry & Trade Execution](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#order-entry-trade-execution) - [Position & Risk Management](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#position-risk-management) - [Market Data & Watchlists](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#market-data-watchlists) - [Mobile App](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#mobile-app) - [Troubleshooting](https://help.metrotrade.com/kb/metrotrade-platform?hsLang=en#troubleshooting) - [Pricing & Fees](https://help.metrotrade.com/kb/pricing-fees?hsLang=en) - [Margins & Trading Info](https://help.metrotrade.com/kb/margins-trading-info?hsLang=en#main-content) - [Margin & Risk](https://help.metrotrade.com/kb/margins-trading-info?hsLang=en#margin-risk) - [Trading Hours & Market Schedule](https://help.metrotrade.com/kb/margins-trading-info?hsLang=en#trading-hours-market-schedule) - [About MetroTrade](https://help.metrotrade.com/kb/about-metrotrade?hsLang=en) - [MetroTrader Platform (Legacy)](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#main-content) - [MetroTrader Web](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#metrotrader-web) - [MetroTrader App](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#metrotrader-app) - [Troubleshooting](https://help.metrotrade.com/kb/metrotrader-platform-legacy?hsLang=en#troubleshooting) - [Products & Specs](https://help.metrotrade.com/kb/products-specs?hsLang=en#main-content) - [Product Information](https://help.metrotrade.com/kb/products-specs?hsLang=en#product-information) - [Contract Specs](https://help.metrotrade.com/kb/products-specs?hsLang=en#contract-specs) [![MetroTrade](https://help.metrotrade.com/hs-fs/hubfs/mt-fb-profile.png?width=50&height=50&name=mt-fb-profile.png "MetroTrade")](https://metrotrade.com) Chicago, IL USA [mailto:support@metrotrade.com](mailto:support@metrotrade.com) Copyright © 2026, MetroTrade